Community Support Representative (German Speaker)

About the RoleCommunity Support Representatives are all about helping and educating customers and partners. The right candidate is always looking for unique and exciting ways to resolve problems with exceptional support and communication, ensuring prompt resolution while building trustworthy relationships with the community.TasksWhat you will doDeliver high-quality service across multiple support platforms (email, chat, phone).Be a passionate advocate for users while answering questions.Show empathy to frustrated users while solving problems.Build loyalty among new users and engage early adopters.Triage and escalate issues when necessary.RequirementsWhat you will needFluent in German.Good knowledge of English (written and spoken).Currently living in Lisbon or willing to relocate.Availability to work in rotating shifts from Monday to Sunday.High proficiency using computers and navigating tools.Exceptional reading comprehension and writing skills.Passion for helping others and exceeding expectations.Ability to troubleshoot problems and find speedy resolutions.Skilled at handling multiple issues efficiently.Must work well in a team environment.Uber Advocate who cares deeply about the product.Bonus Points1 year experience in Customer Support role.Bachelor's degree or college experience preferred but not mandatory.Support experience in a high-volume environment preferred but not mandatory.
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