Mediaprobe is looking for a Community Recruitment Specialist!
Mediaprobe is a media measurement company, playing at the forefront of the industry, by revolutionizing the way emotional impact is measured and quantified in media .
As a Community Recruitment Specialist , you will play a crucial part in welcoming new users to our community and reactivating previous members, ensuring they feel supported and motivated to stay engaged.
We are breaking new ground in the media measurement field, and we are confident that your unique data-driven experience and know-how can contribute to the advancement of our journey in moving the industry forward .
Is it you we're looking for?
If you're an excellent communicator and enjoy helping others get the most out of their experience with Mediaprobe, we'd love to hear from you!
Key Responsibilities:
Onboarding New Members: Guide new members through the onboarding process via phone calls, ensuring they are well-equipped to use the platform efficiently from day one.
Reactivation Campaigns: Reach out to previous users who have become inactive, understanding their reasons for disengagement, and providing tailored solutions to encourage their return.
Community Members Engagement: Serve as a key point of contact for new and returning users, fostering long-term relationships through high-quality interactions.
Product Familiarity: Be knowledgeable about our platform, providing community members with clear guidance, answering any questions, and offering troubleshooting assistance when needed.
Personalized Outreach: Develop and execute personalized calling strategies for different member segments, tailoring your approach to maximize engagement and panelist satisfaction.
Tracking and Reporting: Monitor the effectiveness of onboarding and reactivation efforts, reporting on key metrics such as panelist satisfaction, engagement rates, and churn reduction.
Requirements:
Must have:
Fluent in English and Portuguese (written and spoken) – proficiency in both languages is essential.
Based in Porto or ability to come to our offices in Maia – this is a requirement.
Excellent Communication Skills – confident and engaging on the phone, with an ability to build rapport quickly.
Problem-Solving Skills – able to understand customer concerns and provide effective solutions.
Self-Motivated – proactive in reaching out to customers and following up on leads.
Customer-Centric Mindset – a genuine passion for helping users succeed.
Nice to Have:
Experience in sales or customer service roles, particularly in an outbound calling environment.
Familiarity with CRM systems to track and manage customer interactions.
Experience in customer retention strategies.
Knowledge of a third language, such as Spanish, is a plus.
Ready to unlock a world full of opportunities and enticing benefits?
Health insurance to keep you safe;
Gym/Padel lessons to keep you active;
Psychology sessions for a healthy mind;
12 months of Food Allowance because we like to go beyond the basic - 9.60€ for each working day (the maximum amount, tax free!);
Monthly allowance for flexible expenses of your taste (such as technology, sports groups, well-being, education expenses, retirement & investment, public transportation, and much more!);
Hybrid work model to ensure camaraderie and freedom;
A team that thrives on a perfect blend of flexibility and energizing atmosphere;
And, of course, plenty of parties and coffee breaks to make sure the fun never fades - It's part of our DNA.
The interview process for this role consists of two stages:
Initial Screening – In this first interview, we will review your experience and background, assess your fit for the role, and provide an overview of the project you'll be working on, helping you understand how it aligns with your career goals.
Phone Assessment – You will have a short conversation in English to assess your ability to handle customer interactions effectively.
If you thrive in a vibrant, rapidly expanding organization, enjoy making a meaningful impact, and assisting our clients to achieve success, this opportunity is perfectly suited for you.
Embrace the future of media measurement DaaS with us – where your skills meet innovation, and your ambitions find a home.
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