Community Marketing Intern

Job description - what you will get to do :
Build a dynamic, online and real-world community;
Nurture the community and interact with our users through online properties;
Cultivate relationships with some of our most active users. You will be in tune with the community climate and will be able to influence key stakeholders to make critical product or process changes;
Mobilize Speakers to organize community events;
Recruit Ambassadors;
Help with online and offline marketing;
Work with SPEAK participants to understand their needs;
Assist in onboarding process;
Provide customer feedback to the management team;
Discover and analyse gaps in the customer experience that may lead to customer attrition;
Find opportunities to increase customer retention.
Main requirements - you should :
Have a hands on approach and good problem solving skills;
Be technically savvy and intellectually curious about new technologies and how they work;
Create empathy with participants and show comprehension and availability for future interactions;
Be well-versed in social media and online community trends, technology and strategies, and be comfortable acting in the public sphere;
Be fluent in English (Portuguese is nice to have);
Be passionate about the three social S's: social entrepreneurship, social innovation and social impact;
Have a good sense of humor - and we are not even joking.

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