About Boundless Life
Boundless empowers remote workers to experience - with their families - the nomad lifestyle many people without children have been enjoying for years. It creates a complete "live abroad" immersive experience for families looking to get the most of what the digital age and the world can offer.
Through premium kid-friendly lodging and a cutting-edge education system that follows the children wherever they go, Boundless brings together a community of like-minded families who want to explore the planet while working remotely and having a positive impact on their lives and the world.
Since we were founded in 2021, we have quickly grown to 5 locations across two continents and close to 100 team members of different nationalities.
We're continuing to grow at a fast pace. This year alone we're opening 2 new locations, and have ambitious goals to empower people to have more fulfilling lives by designing a lifestyle enabling balance, growth and deeper connections with ourselves, our families, nature and the world.
The role
We are seeking two dynamic and dedicated Community Hosts to join our team, each specialising in a unique aspect of our community experience: Events & Services and Operations. Both roles are crucial to ensuring a high NPS and delivering an exceptional experience for our members. While the core responsibilities of these positions overlap, each role will bring its own distinct focus.
Both will work in harmony to create an outstanding experience for our community by:
Resolving community requests promptly via the ticketing tool
Ensuring everything is ready for family's arrival and having a hands-on approach during turnover weeks
Ensuring families have an outstanding experience in each touchpoint of the journey
Developing relationships with families and understanding their needs and interests
Gathering feedback and identifying opportunities through interaction with families
Assisting new families in integrating into the community
Communicating upcoming activities to maximise participation
Managing content for the internal UGC channel to build the brand in social networks
Ensuring seamless information flow within the team
Coordinating with the onboarding team to ensure a seamless handover during arrival
Participating in pre-arrival webinars and orientation sessions
Booking services upon families' requests
Partnering with a photographer/videographer to capture moments for social media during opening times of new locations
Shared metric: NPS, staying within the budget
Community Host for Events and Services will be responsible for:
Planning events and workshops that promote bonding, including a give-back program
Establishing an events calendar for each cohort of Events, Activities and Experiences
Building win-win partnerships with local vendors, and exploring opportunities to earn referral commissions and discounts for our families
Building the Services offering with partners, organising and implementing in coordination
Success metric: events & services filled to capacity OR revenue, NPS
Community Host for Operations will be responsible for:
Keeping the Welcome Guide updated
Maintaining and updating EC/OPS brochures and emergency manuals.
Ensuring the location's Google Map and inventory are current.
Creating and managing groups based on shared interests
Enabling families to take on an active role in community building by making key introductions, supporting families in planning and organizing activities led by them
Identifying opportunities for community bonding by understanding family's profiles and interests in advance of their arrival
Success metric: NPS, number of community-led activities
What's in it for you
Fast-growing company with strong financials
A mission-driven company and team
Global scope and expanding responsibilities
Potential to grow with the team as the company grows
Be part of creating a new lifestyle concept in the experience economy
Discounts to participate in Boundless Life cohorts in all locations
About you
Minimum 2 years of experience within a Guest Relations/Customer Experience or Community Building role within a hospitality setting
Minimum 1 year of experience in assisting with organising events
Fluency in English and in the local language of the site
Excellent interpersonal, communication, and decision-making skills
Great organisational skills to manage the volume of customer requests received
Experience in managing 3rd party vendors
Enjoy working in a fast-paced, startup environment
Enthusiasm: exhibits passion and excitement over work. Has a can-do attitude
What's next?
Video interview to answer 4-5 key questions about your experience
First call (30 min) with our People and Culture team
On-site interview
Final Interview with Hiring Manager (45 min)
The process might change slightly as we go along, we will keep you posted at all times.
Want to know more about working at Boundless Life? Check out our story!
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