.Community Health Worker II At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team. Job Summary Responsible for connecting un-insured and under-insured populations with community health and social service resources and benefits; identifies as needed medical, mental health, and dental homes; links with providers; completes eligibility applications; addresses barriers to access; and provides follow-up,all with the goal of assuring that this population can benefit from, and become knowledgeable regarding, the best community resources for their individual needs. Typically reports to a Manager of our Community Programs. Job Description Minimum Qualifications Education: Associates Degree or Bachelor's degree in health services, public health, social work, psychology or related field preferred. Licenses/Certifications: Certified as a Community Health Worker or obtains certificate within 12 months of hire. Experience / Knowledge / Skills: Minimum of three (3) years of experience in a community resource setting required with a degree or a minimum of four (4) years of experience in a community resource setting required without a degree. Effective oral and written communication skills. Demonstrate project knowledge focused on the improvement of Community Health Work initiatives, quality, safety, customer focus, and appropriate resource utilization. Knows and understands specific health issues and has an understanding of the health care/social service system. Ability to educate staff and patients on the healthcare/social service system. Proficiency in communication and computer technologies. Highly organized with ability to keep accurate notes and records. Thinks critically; utilizes sound judgment; has ability to efficiently manage multiple tasks. Knowledgeable in patient interviewing techniques. Presents as a CHW subject matter expert in community resources and connections. Excellent coordination and organization skills, in preparation of daily priorities on work assignments. Ability to work collaboratively with health care providers and staff in a fast paced, patient service oriented environment. Ability to maintain professional conduct in all work-related and/or emergent situations. Bi-lingual preferred (ability to speak a relevant second language). Principal Accountabilities Performs as a subject matter expert regarding community resources and connections
