.THE CARWOW GROUP Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer. What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service. In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million. WHY JOIN US? We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans! As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility – building new experiences, launching new titles and listening to drivers. Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!). Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in! THE ROLE As a Collection Team Lead at Carwow, you will play a pivotal role in ensuring a smooth and efficient car collection process for our sellers. You will lead and inspire a team of 8+ agents, providing guidance, support, and development to help them excel in their roles. Your ability to analyse data, solve problems, and drive performance will be essential to the success of the team and the overall carwow experience. WHAT YOU'LL DO Team Leadership: Build, develop, and motivate a high-performing collection team of 8+ agents. Process Improvement: Analyze team performance data to identify opportunities for process improvement and implement effective solutions. Customer Focus: Ensure the team delivers exceptional customer service, supporting sellers throughout the collection process and resolving any issues promptly. KPI Management: Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement
