THE CARWOW GROUP
Carwow Group is driven by a passion for getting people into cars. But not just any car, the right car. That's why we are building the go-to destination for car-changing. Designed to reach drivers everywhere with our trail-blazing portfolio of personality rich automotive brands; Carwow, Auto Express, evo, Driving Electric and Car Buyer.
What started as a simple reviews site, is now one of the largest online car-changing destinations in Europe - over 10m customers have used Carwow to help them buy and sell cars since its inception. Last year we grew over 50% with nearly £3bn worth of cars bought on site, while £1.8bn of cars were listed for sale through our Sell My Car service.
In 2024 we went big and acquired Autovia, doubling our audience overnight. Together we now have one of the biggest YouTube channels in the world with over 1.1 billion annual views, sell 1.2 million print copies of our magazines and have an annual web content reach over 350 million.
WHY JOIN US?
We are winners of the prestigious Culture 100 award that recognises the most loved and happiest tech companies to work for! We have just raised $52m in funding led by global venture capital firm Bessemer Venture Partners (an early backer of LinkedIn and Shopify) to accelerate our growth plans!
As pioneers, we're always driving for new territory and positive change, so our work as a group is never done. Where others see difficulty, it's our responsibility to see possibility – building new experiences, launching new titles and listening to drivers.
Being a part of Carwow Group means championing drivers and the automotive industry, acting as a disrupter and never being afraid to fail (but learning fast when we do!).
Our team of 500 employees across the UK, Germany, Spain and Portugal are revolutionising car-changing and we are fast expanding our mission across every single brand and country we operate in, so jump in!
THE ROLE
As a Collection Team Lead at Carwow, you will play a pivotal role in ensuring a smooth and efficient car collection process for our sellers. You will lead and inspire a team of 8+ agents, providing guidance, support, and development to help them excel in their roles. Your ability to analyse data, solve problems, and drive performance will be essential to the success of the team and the overall carwow experience.
WHAT YOU'LL DO
Team Leadership: Build, develop, and motivate a high-performing collection team of 8+ agents.
Process Improvement: Analyze team performance data to identify opportunities for process improvement and implement effective solutions.
Customer Focus: Ensure the team delivers exceptional customer service, supporting sellers throughout the collection process and resolving any issues promptly.
KPI Management: Monitor and report on key performance indicators (KPIs) to measure team performance and identify areas for improvement.
Complaint Handling: Manage and resolve customer complaints efficiently and professionally, ensuring customer satisfaction.
Target Achievement: Set clear goals and expectations for the team, providing the necessary support and resources to achieve targets.
People Management: Conduct performance reviews, provide coaching and feedback, and identify training needs to develop team members.
Collaboration: Work closely with other departments to ensure a seamless customer journey and optimise the collection process.
Embody Carwow Values: Demonstrate the carwow values in all interactions and actions, fostering a positive and collaborative team culture.
WHAT YOU NEED
Proven experience in team leadership, preferably in a customer-centric environment.
Strong analytical skills and ability to interpret data to drive performance.
Excellent communication and interpersonal skills.
Ability to work under pressure and manage multiple priorities.
Strong problem-solving and decision-making abilities.
Experience in the automotive industry is preferred but not essential.
If you are a passionate and results-oriented leader with a strong customer focus, we encourage you to apply. This is an exciting opportunity to join a dynamic team and make a significant impact on the Carwow business.
INTERVIEW PROCESS
Step 1: Talent Screen with Recruiter
Step 2: Get to know your future manager
Step 3: Case Study
Step 4: Values/Team fit/Coffee Chat
WHAT'S IN IT FOR YOU
Hybrid working
Competitive salary to fund that dream holiday to Bali
Matched pension contributions for a peaceful retirement
Share options - when we thrive, so do you!
Vitality Private Healthcare, for peace of mind, plus eyecare vouchers
Life Assurance for (even more) peace of mind
Monthly coaching sessions with Spill - our mental wellbeing partner
Enhanced holiday package, plus Bank Holidays
28 days annual leave
1 day for your wedding
1 day off when you move house - because moving is hard enough without work!
For your third year anniversary, get 30 days of annual leave per year
For your tenth year anniversary, get 35 days of annual leave per year
Option to buy 3 extra days of holiday per year
Work from abroad for a month
Inclusive parental, partner and shared parental leave, fertility treatment and pregnancy loss policies
Bubble childcare support and discounted nanny fees for little ones
The latest tech (Macbook or Surface) to power your gif-sending talents
Up to £500/€550 home office allowance for that massage chair you've been talking about
Generous learning and development budget to help you master your craft
Regular social events: tech lunches, coffee with the exec sessions, lunch 8 learns, book clubs, social events/anything else you pester us for
Refer a friend, get paid. Repeat for infinite money
Diversity and inclusion is an integral part of our culture. We know that diverse teams are strong teams, so we welcome those with alternative identities, backgrounds, and experiences to apply for this position. We make recruiting decisions based on experience, skills and potential, so all our applicants are treated fairly and equally.
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