Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Group revenues in 2022 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit Convatec Group.
We are guided by our five core values, that shape the way we work, every day: Improve Care, Deliver Results, Grow Together, Own It and Do What's Right.
Key Responsibilities: Contact our external customers and follow-up all aged receivables via call, email and using the collections tool;
Reduce payment cycle and ensure customers respect the payment terms agreed;
Issue reminders in accordance with ConvaTec policies and procedures;
Work with the Collections Team Lead to pro-actively manage customer accounts as required by the SLA's;
Respond to general queries from customers regarding payments;
Research and verify receipt of payments and investigate residuals (short payments or overpayments);
Notify the Collections Team Lead regarding cash flow problems or unresponsive customers;
Identify and process refund requests;
Identify and process write-off requests;
Negotiate and implement payment arrangement plans for delinquent customers in accordance with the ConvaTec GOA;
Prepare trackers and assist with starting legal procedures;
Receive notification of customer bankruptcy, verify obtained information and alert the Collections Team Lead for further escalation; properly document the outcome of any contact with the customer in the collections tool to ensure audit trail and customer relations;
Participate in review calls as needed;
Flag required updates to ConvaTec policies and work instructions and send to the Collections Team Lead and the Global Process owner for approval.
Skills & Experience: Experience in Collections, preferably > 3 years;
Practical knowledge of SAP, in transactions used by collections;
Good knowledge of Excel (pivot tables, graphs, formulas, etc.);
Knowing Power BI is a plus;
Working knowledge of collections processes;
Good knowledge of the entire OTC process;
Analytical Skills;
Previous experience working in a GBS environment (preference).
Soft Skills: Autonomous, ready to take initiative and results oriented;
Team player.
Qualifications/Education: University Degree preferred;
Languages: French and/or German: Speaking/Writing/Reading - C1/C2.
Working Conditions: Our progress will give you countless opportunities to move forward too. Seek out new challenges, and you'll find them. Stretch your thinking, and you'll find new ways to make an impact. And if you embrace the opportunity to drive your own growth, you could go further, and achieve more, than ever before.
This is a big step forward.
This is work that'll move you.
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