Job Title: Cluster General ManagerLocation: PortugalSalary: €140,000 - €150,000 gross per annumWe are seeking a visionary and results-driven General Manager to oversee the operations of our luxury properties within an international hotel brand. The ideal candidate will have strong expertise in the Portuguese hospitality market, fluency in Portuguese, and a proven track record of managing high-end properties. This role requires a dynamic leader who excels in delivering exceptional guest experiences, driving financial performance, and fostering a culture of excellence across all teams.Key Responsibilities:Develop and execute strategic plans to enhance brand presence and operational efficiency in the Portuguese market.Provide inspirational leadership to department heads, ensuring alignment with the company's vision and objectives.Oversee daily operations, ensuring seamless service delivery that exceeds luxury standards.Implement best practices to maintain quality across all departments, including F&B, rooms, spa, and concierge services.Drive profitability by managing budgets, controlling costs, and optimizing revenue streams.Analyze financial performance metrics and implement corrective actions to achieve targets.Cultivate a guest-centric culture, ensuring every interaction reflects the brand's luxury promise.Address guest feedback promptly, turning challenges into opportunities for improvement.Recruit, train, and mentor a high-performing team, fostering a collaborative and motivated work environment.Promote career growth and professional development among team members.Leverage knowledge of the Portuguese market to identify trends and opportunities, enhancing the competitive edge.Establish and maintain strong relationships with key stakeholders, including local authorities, partners, and vendors.Qualifications:Bachelor's degree in Hospitality Management or a related field.At least 5 years of experience as a General Manager within an international hotel brand.Fluency in Portuguese and English is necessary; additional languages are advantageous.Skilled in using digital tools and hotel management systems.Demonstrates exceptional leadership abilities with a strong focus on guest satisfaction.Proficient in financial and analytical decision-making.Capable of working autonomously, setting and managing priorities, and handling multiple projects simultaneously.Adept at addressing challenges proactively, including anticipating, identifying, and resolving issues effectively.Excellent verbal and written communication skills.#J-18808-Ljbffr