Cloudflare For Startups, Onboarding Manager

What You'll Do: Join Cloudflare to manage and improve the onboarding experience for the Cloudflare for Startups program. This job will play a crucial role in improving and maintaining the growing demand of customer onboardings. The ideal candidate is process driven, organized, communicative, and willing to own the entire onboarding lifecycle for Cloudflare for Startup participants. This role requires a proactive individual with a proven track record of improving processes, exceptional multitasking abilities, and experience in customer-facing or program management roles.
Responsibilities: Oversee and streamline the onboarding process for startups in the Cloudflare for Startups programManage and report on a tight SLA from application to successful onboarding.Ensure a smooth and efficient onboarding experience for new startups.Collaborate with the Cloudflare for Startups Lead, Shared Services, Engineering, Billing, and other teams to manage and improve the overall process.Help answer any questions and/or requests from startups and accelerators in need of assistance throughout their onboarding journey.Identify and implement improvements to the onboarding process to enhance efficiency and effectiveness.Develop and maintain documentation and resources to support the onboarding process.Help support new accelerators and ensure successful implementation across GTM systems.Examples of Desirable Skills, Knowledge, and Experience: Minimum of 2-3 years of experience in a customer-facing, operational, and/or program management role.Proven track record of improving processes and enhancing operational efficiency.Exceptional multitasking and organizational skills.Experience in SaaS or technology industries is a plus.Strong communication and interpersonal skills.Proficient in Excel/Google Sheets.Prior experience with CRM tools like Salesforce, Coda, Tableau or Big Query is a plus.Ability to work independently and as part of a cross-functional team.
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