Cloud Customer Service Support

Do you want to contribute to unique projects and build the free cloud together? Let's go!At OVHcloud, we are driven by the same desire: to build the future together and support the freedom to innovate.
Within your #OneTeam

You will work in an IT company - a leading European cloud and hosting provider with a global presence.
You will learn about our products and services.
You will develop technical and soft skills.
You will learn to look for and provide solutions to customers.

Your main responsibilities:

Diagnosing and fixing issues and malfunctions of cloud services (dedicated servers, VPS) for European customers.
Answering customers' calls, replying to e-mails and chats to solve any issues they might experience.
Answering escalations and informing customers about correct processes.
Classifying incidents and escalating or reassigning those to the appropriate team/person, if necessary.
Keeping customers updated on the progress of an ongoing investigation/troubleshooting and its resolution.
Participating in all internal trainings necessary to develop and maintain an advanced knowledge of products, technologies and processes.

Your future impact
In 6 months

You will be comfortable with the cloud products you have been trained on.
You will have a good knowledge of CCO internal processes and tools.
You will be comfortable in customer relations by respecting the internal quality charter of the company.

And in 1 year

You will be able to learn new products/universes.
You will manage complex cases (Campaigns, escalations, etc.).
You will absorb new missions (Advisory Service, webinar facilitation, content creation).

Skills required:

Fluent Spanish, Portuguese, and English are essential.
Great communication skills and strong customer focus.
Ability to analyze, listen, and make recommendations in order to troubleshoot customers' issues and incidents.
Passion for continuous professional development and willingness to learn new technologies.

Job Type: Full-time
Pay: 17,500.00€ - 18,900.00€ per year
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