Our Client:
Present in 19 countries, our client is one of the most prestigious institutions in the banking sector, with an impeccable track record of good customer relations and extensive market experience. This organization works vigorously to provide consumers, corporations, governments and institutions with a broad range of financial services and products.
Procedure:
The training period is around 20 working days (160h) and It has a duration of 8 hours per day.
During the training, you will receive an insight into your future work field which will include:
- Integration into the Teleperformance Portugal team;
- Training for new computer software programs;
- Comprehensive product training about products and services of the client;
- Customer management training for telephone, e-mail and/our chat contact;
- On-the-job training and independent implementation of training content.
Compensation:
On the first day of training, you will sign the training agreement, which includes information about the salary, schedule and duration of the training. The successful completion of your training will result in the work contract signature. The signing of the contract will either take place on the last day of training or on the following workday.
The training period will be proportionally compensated by Teleperformance Portugal for those who complete it. Since you will not yet have signed an employment contract during the training, there will not be any social security taxes charged for the training period compensation.
Please be aware that in case of a premature termination of the training on your part, no compensation will be paid. Any additional
expenses related to the training will not be refunded.
Intensive training for all new employees is the foundation of a successful career.
The job:
Support Bank Customers;
Provide clear information about products and service;
Manage customer requests and clarify any doubts;
Deliver a positive attitude towards the brand;
Provide top-class interactions and customer service.
Working hours:
40 Hours per week (8 hours per day with an additional lunch break hour) on a rotational shift pattern, Monday to Sunday from 07:00 to 19:00.
Rotating shifts:
You will be assigned for a daily working time of 8 hours with an additional hourlunch break.
Holidays:
Since you sign a Portuguese employment contract, Portuguese public holidays apply. If you are working on a Portuguese public holiday, you will get a compensation day that you can spend later under consent of the project. Your holiday entitlement refers to Portuguese law with 22 days per year.
Holiday and Christmas bonuses
In Portugal, you obtain Holiday and Christmas bonuses.
The amount of each bonus payment is equal to your base salary. The allowances will be split and paid as a monthly percentage on top of your base salary. Contact details:
Signature of a Selection Agreement to manage the last phase of
Recruitment.
If at the end of the recruitment you are selected, you will sign
an Employment Term Contract of 12 months, renewable for an additional 12 months.
Employment beyond 2 years will be under a Permanent employment relationship.
Package:
Base Salary
Christmas and Holiday allowances. Paid out by default in monthly installments. Thanks!