Our client, a leading Global Software Company, has an exciting vacancy for a Client Support Adviser with either German, French, or Nordic language skills to join their close-knit sales and support team in West London.
The successful applicant will be working with a dynamic team providing high-level SaaS support and training on products and services in a professional and consultative manner. Hybrid working after probation, travel opportunities, and excellent career development are just some of the great aspects of this role.
Your responsibilities will include:
Delivering exceptional customer service and product support via phone and email.
Keeping CRM systems updated and accurate at all times.
Maintaining in-depth knowledge of products by keeping up to date and providing guidance and advice on the products and services.
Demonstrating products and providing online and in-person training for clients.
Creating and updating training manuals and videos as well as leading webinars.
Travelling to clients and exhibitions to promote products.
About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in French OR German OR Danish OR Norwegian OR Finnish OR Swedish as well as English.
This is an exciting role for a passionate, dedicated, and motivated Client Support Adviser to be involved in growing the client base and retention where you will gain invaluable experience working in a SaaS technology company. Reach out to us today to find out more details!
Requirements:
Fluency in French OR German OR Danish OR Norwegian OR Finnish OR Swedish to a native level, both written and spoken.
Fluency in English, both written and spoken.
2-3 years of experience in B2B customer/client services.
Experience or knowledge of the SaaS industry is advantageous.
Proactive and problem-solving mindset.
Excellent IT skills.
Strong interpersonal skills and professional manner.
To apply, please send your CV in English and in Word format to Covent Garden Recruitment.
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