.At Arkadium our purpose is to have fun while creating fun - and that's exactly what we've been doing for 20 years. We're the creators behind the world's most-played games. From the Solitaire that came on your Windows machine, to hundreds of other games you've come to know and love - you can find our games on Arkadium.Com, iOS, Android, and lots of other big sites worldwide. As a proud Evergreen business our values of Fierce Drive, Positive Energy and Living Full Lives are the driving force behind how we run and the choices we make. We're privately held (aka stable and reasonable about growth), founder-led (aka passionate about our craft) and we consistently rank as a "Best Place to Work" (aka not your typical games company). We've been recognised by "Happiness Works 2023" in Portugal, "Crain's Best Places to Work 2022" and "Great Place to Work 2022 and 2023" in New York! Interested in becoming an Arkadian? We'd love to hear from you! Overview We are seeking a Client Success Manager to join our Sales and Account Management team. This role is pivotal in managing our relationships with tier 1 partners, ensuring their success and satisfaction through strategic collaboration and project oversight. This role is open to candidates based in Portugal and will be 100% remote with in-person events optional. For those in Portugal, business hours are 9-18 WEST (UTC+1). Responsibilities: Primary Point of Contact: Act as the primary liaison for tier 1 partners, cultivating strong relationships and gaining in-depth understanding of their strategic goals and business needs. Project Scope and Deliverables: Collaborate closely with partners to define precise growth-based initiatives, deliverables, and timelines, ensuring alignment with partner expectations and company capabilities. Internal Coordination: Coordinate resources and stakeholders across departments to ensure seamless project execution and timely delivery within defined scope and quality standards. Project Oversight: Monitor multiple partner's projects progress, identifying potential risks and proactively implementing solutions to mitigate issues, ensuring projects meet quality standards and deadlines. Partner Communication: Conduct regular status meetings with partners to review project milestones, deliverables, and address any emerging issues, maintaining transparent communication throughout the partnership. Strategic Offerings: Recommend solutions to partners that align with mutual business goals, focusing on revenue generation and mutual benefit Metrics Analysis: Provide actionable insights and strategic recommendations to partners based on industry trends, market analysis, and best practices to enhance project outcomes and partner satisfaction. Reporting and Data Management: Track, analyze, and report on key metrics related to partner success, project performance, and ROI, leveraging data to drive continuous improvement and decision-making
