CRIT SEARCH - Recruitment & Selection recruits CLIENT SERVICES OFFICER (W/M) for a client in LISBON .
Job description: - Advise and assist the clients whatever channel they choose; telephone, e-mail; - Manage the payment of their benefits; - Manage calls from beneficiaries and health professionals: advise the clients on the coverage they have taken out and attend them on a daily basis in their care.
- Administrative management: contract life management: contracts, registration, cancellation and collection of contributions; management of health benefits; recording of reimbursements, grounding of estimates, reimbursements issuing, etc.
in accordance with internal procedures; management updates and documentations modification (contract, address, bank details, etc.).
- Manage customer relations: providing information to policyholders on their contract coverage, reimbursements and all aspects related to contract terms (subscription, adjustments, cancellations, contributions, etc.
), mainly by telephone and/or e-mail; advise the clients and answer all their requests as well as those concerned to health professionals.
- There is no prospecting or selling involved in this job.
Requirements: - Bachelor´s degree or graduation with or without experience in insurance; - Fluency in French and one of the following languages: English, Portuguese or Spanish - Appreciate teamwork and excellent interpersonal skills; - Good listener and respectable sense of customer service; - Dynamic and enthusiastic person in work, methodical, rigorous and organized; - Concerned achieving the objectives set: processing, quality, volumes and deadlines.
REQUISITOS MÍNIMOS Salary: - 1100 euros per month as of day one (for people who speak English + French + Portuguese, and/or Spanish); Others benefits: - Quarterly bonus up to 180 euros (determined by the results of the company and team); - Annual bonus based on recurring results up to 150 euros: - Annual objective bonus at rate of 4% (variable depending on the achievement of objectives set by the manager); - Transportation allowance = 35 euros per month - Meal allowances = 8 euros per day work - Free medical insurance for your family starting on the first day that contract is celebrated; - Possibility of internal mobility (according to the eligibility criteria); - Trainings every year; - Telework charter: possibility of working remotely after 6 months of seniority within the group 2 days per week (up to 3 days for pregnant women or people who have a child under 8 years old); *Kindly note that all the amounts are communicated in gross.
Working on Saturday and Sunday: -Employee will have a contract from Monday to Sunday (based on the planning established by the manager).
*Please see below the benefits Associated: - Saturday: payment 50 % - Sunday: payment 50% - Bank holidays: payment 100% + 1 day off - Employees keep 2 consecutive days off when they will work during the weekend - 40 hours per week Contract: - 40 hours per week from Monday to Sunday /!\ - Permanent contract in the Lisbon city centre
