Client Services Director, Global Healthcare Practice

BackgroundSpeyside is the leading corporate affairs and public policy consultancy across the Global South and other high-growth international markets, with a unique 30 year-track record working on critical issues for the public and private sectors. Within Speyside, the Global Healthcare Practice provides the world's leading pharma, biotech and MedTech companies with the support they need to access, navigate, and expand in complex markets.We do this by leveraging our local expertise and working with a broad range of stakeholders including the medical community, policymakers, payers and patients.Considering the unique challenges of the healthcare sector, much of our work is focused on an integrated approach to building coalitions, shaping sentiment and driving outcomes from clinical trial recruitment to market access and treatment.Specifically, we work across five main areas:1.      Brand Positioning & Reputation Management2.      Policy Shaping3.      Stakeholder Engagement4.      Market Access5.      Capability BuildingThe RoleWe are looking for an outstanding senior client service executive who can:•              ensure the right systems & processes of client servicing are embedded into all account teams•              coach/guide account teams on improving their client servicing approach•              work with senior team to ensure first-class strategies and plans are in place•              work with senior team to ensure consistent, excellent deliver that meets or exceeds expectations•              provide direct senior strategic counsel to key clientsAdditionally, the candidate will be responsible for:•              ensuring an adequate and effective team structure and resources•              regular, proactive auditing of client satisfaction•              identifying/converting opportunities to grow the relationship•              troubleshooting on any issuesThe KPIs for the role are:•              increasing client retention•              existing client growthThe successful candidate must have a proven-track record in the following areas:1.      Around 8-10 years of progressive responsibility in healthcare communications, public policy, and market access2.      Work across a broad range of healthcare issues & therapeutic areas3.      Strategy, planning, execution, and evaluation of complex programs4.      Work on cross-border consultancy projects5.      Fluency in EnglishYou will join a very friendly and welcoming global team within a fast-growing organization. We have a flexible and entrepreneur environment, focused on brilliant team work, strategic results and creative ideas! Speyside Healthcare Practice offers true learning and growth opportunities! If this ressonates with you and you believe you have the requirements, please apply for this position by submitting your CV and a cover letter.#J-18808-Ljbffr