Client Service Representative
We are looking for a suitable candidate to join us as Client Service Representative, based onsite at our client's office in Jakarta, Indonesia.
Working within the Client Service team, the Client Service Representative (CSR) will undertake the day-to-day client account management requirements whilst delivering excellent customer service. The CSR will support the activities (day to day and development) of all junior individuals working within their designated client account.
Roles & Responsibilities
Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP.
Using the appropriate communication channels, clarify client requirements while managing client expectations with respect to timelines.
Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilising Trident/client artwork management tools.
Produce/update tracking documents, notifying the account lead should deliverables timing become a concern.
Schedule production resources where directed.
Release completed products in line with the agreed timelines.
Preparation of quotes and invoices for client billing.
Coach, mentor and support the development of junior staff within the designated client account, in accordance with client account requirements and applicable SWP.
Identify and constructively raise issues with relevant team members, promoting best practice.
Support the Management team through the investigation of process improvements, making recommendations for process improvements.
Support the introduction of technology changes through system testing, communicating issues/potential issues.
Requirements
Relevant experience in print and or packaging knowledge.
2-3 years of experience in servicing client accounts.
Possess project management skills in managing accounts end to end.
Due to geographical requirements, Bahasa Malay language capability is required in this role.
Excellent written and spoken English.
Hybrid work arrangement and work onsite at client's office in Jakarta.
We are an equal opportunity employer, and we strictly prohibit and do not tolerate discrimination against employees, applicants or any other covered persons because of race, color, religion, national origin or ancestry, sex, pregnancy, sexual orientation, marital status, gender identity or expression, age, disability, genetic information, veteran status, or any legally protected characteristic.
About Us
Founded in 1899, Sonoco (NYSE:SON) is a global provider of consumer, industrial, healthcare and protective packaging. With annualized net sales of approximately $5.2 billion, the Company has 20,000 employees working in more than 300 operations in 34 countries serving some of the world's best-known brands in some 85 nations. Sonoco is committed to creating sustainable products, services and programs for our customers, employees and communities that support our corporate purpose of Better Packaging. Better Life . The Company was listed as one of Fortune's World's Most Admired Companies 2021 as well as being included in Barron's 100 Most Sustainable Companies for the third year in a row.
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