Claims Operator - French Speaker (M/F/D)

Your new company: Our client is a Shared Services Center based in Lisbon.
Your new role: Ensure reception of telephone calls and emails; 
Receive, analyze, process customer/supplier claims; 
Identify responsabilities and launch requests for expertise if applicable; 
Alert and monitor claims on a daily basis with the declarants and, where applicable, with the car manufacturer; 
Manage the transport of damaged vehicles transferred to a new client, if applicable; 
Analyze, control and validate disputed purchase invoices; 
Initiate and follow, if necessary, litigation procedures until the file is closed; 
Identify and report events or malfunctions that need to be reported to management; 
Establish an activity report that summarizes key elements; 
Draw up continuous improvement processes; 
Record operations and update data in the tracking file; 
Carry out administrative follow-up until payment of the invoice by the responsible carrier; 
Participate in monitoring indicators (KPI) and/or statistics.
What you'll need to succeed: Bachelor's degree in a related field; 
Languages: French mandatory (C1) and English (B2); 
Experience in claims management would be a plus; 
SAP knowledge would be a plus; 
Good knowledge of Microsoft Office, with Excel in particular.
What the company can offer you: 3 Days of remote work per week;
Health Insurance;
Annual bonus;
And other company benefits. What you need to do now:
If you're interested in this role, send us your updated CV.