Company Description
Mystic Ocean is a new ocean cruise company based in Portugal that offers cruises along iconic destinations such as the Mediterranean, Baltic, and North Seas. With a focus on delivering a value-for-money experience to its guests, Mystic Ocean is committed to establishing a corporate culture focused on creating enriching career paths that create new opportunities for growth for our crew members.
Job Description
Ensure appropriate performance and correct implementation of finance administration onboard.
Supervise the administrative crew such as Accountant and Documentation Purser.
Oversee all financial processes onboard and take appropriate actions whenever needed.
Manage all ship's clearance related matters and maintain a good relationship with local authorities and port agents.
Ensure all visa requirements for passengers are accounted for before embarkation.
Ensure that all passenger, company, and crew accounts are accurate at all times.
Process the cruise end in the PMS system and settle all crew, passenger, and crew accounts.
Process all payment data in PMS for passengers in due time (authorization and settlement).
Update daily revenue report and send it to Head of Departments onboard and final file at the cruise to the head office.
Control revenue onboard and ensure that all postings are correct.
Ensure that all passenger and crew data is correct at all times in the PMS system.
Be in charge of all cash funds onboard, ensuring the safe is counted and in accordance with the cashbooks at the end of each cruise.
Report any cash discrepancies onboard directly to the head office once detected and counter-checked with the Hotel Cost Controller or Hotel Director.
Ensure that the cashbook is kept up to date at all times and matches with the safe at the end of each cruise.
Be familiar with all company procedures and the company's SMS.
Ensure a smooth embarkation of passengers and collection of documents such as passports if required, as well as registration of credit cards.
Ensure voids are done as per company guidelines and checked on a daily basis.
Oversee invoice and statement printing for disembarking passengers.
Calculate commissions and incentives as per company policies and procedures.
Work closely with all departments onboard to ensure smooth operation.
Qualifications
Minimum of three (3) years' experience in a hotel on land or two (2) years' experience onboard a cruise ship in a similar position required.
Must be fluent in written and spoken English as well as German.
Any additional foreign language is a plus.
Excellent interpersonal and public communication skills.
Must have advanced administrative skills (Microsoft Office, especially Excel). Knowledge in MXP / POS is a plus.
Excellent accounting and organizational skills required.
Must possess excellent leadership skills and the ability to interact with all levels of people.
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