8-hour rotative shifts between 08:00 am and 09:00 pm from Monday to SaturdayAbout usNestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world. We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS!Position SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers with questions and doubts when using our products and services. Resolve possible customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media platforms.A Day in the life of...Respond to customer queries via phone and written channels in a timely and accurate wayIdentify customer needs and help customers use specific featuresInform customers of new features, functionalities, and campaignsFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specific guidelinesEnsure Nestlé CES Standard Instructions on consumer complaints handling process is followed appropriately and in a timely mannerRedirect consumer questions to appropriate stakeholders in case we are unable to provide an answer directlyWhat will make you successfulFluent spoken and written knowledge of FrenchFluent spoken and written knowledge of EnglishAbility to adapt tone of voice to different brands and written channelsExperience as a Customer Support Specialist or similar CS roleFamiliarity with the Nestlé industry is a plusUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesWhat we offerHere at NBS Lisbon, we care about our talents, and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS Lisbon will bring you:Development of expertise in Nestlé's Shared Services BusinessImmersion in a culturally diverse teamLocal and international exposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMeal CardFlex Benefits - At NBS Lisbon you can choose what benefit is more suitable to youBe part of the Nestlé Club and get discounts with several partnersCompany laptop and other equipment according to professional needsMedical support available at the officeE-learning courses and training programs to get you where you aim to beCareer progression and possibilities for international career
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