Ces Advisor French And German Speaker Pns (Remote) Ces Advisor French And German Speaker Pns | GIGROUP |PortugalLinda-a-Velha, PortugalCompany:Nestlé Business Services (NBS)Full-time / Remote8-hour rotative shifts between 07:00 am and 05:00pm from Monday to FridayNestlé Business Services (NBS) is at the heart of the Nestlé Group. Weprovide Supply Chain, Financial, HR, Digital & Social Media andConsumer Engagement services to enable Nestlé to engage with millions ofconsumers worldwide. We are a multicultural and diverse team ofprofessionals. We are passionate about digital innovation and drivingcontinuous improvement of processes with colleagues across the world.We are looking for talents who are eager to learn, team player,digitally-savvy, with an entrepreneurial mindset, and who can flourish in afast-paced, dynamic environment.If this describes you, and you are looking to join a business where you canreally add value, it's time to consider joining NBS!Position SummaryA Consumer Engagement Services Advisor will assist Nestlé consumers withquestions and doubts when using our products and services. Resolve possiblecustomer queries, recommend solutions and guide product users throughfeatures via phone, email, chat and social media platformsA Day in the life of…Respond to customer queries phone and written channels in a timely andaccurate wayIdentify customer needs and help customers use specific featuresInform customers of new features, functionalities, and campaignsFollow up with customers to ensure their issues are resolvedTreat serious and sensitive consumer contacts following the specificguidelinesEnsures Nestlé CES Standard Instructions on consumer complaints handlingprocess is followed appropriately and in a timely mannerRedirect consumers questions to appropriate stakeholders in case we areunable to provide an answer directlyWhat Will Make You SuccessfulFluent Spoken and Written Knowledge on GermanFluent Spoken and Written Knowledge on FrenchFluent Spoken and Written Knowledge on EnglishAbility to adapt tone of voice to different brands and writtenchannelsExperience as a Customer Support Specialist or similar CS roleCustomer management orientationFamiliarity with Nestlé industry is a plusUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMulti-tasking abilitiesAttention to detailsExperience as a customer support representative or similar CS roleUnderstanding of how CRM systems workExcellent communication and problem-solving skillsMultitasking abilitiesAttention to detailsWhat We OfferWe care about our Talents, and we continuously work to have our teamsengaged and our people achieving their best professional performance,without forgetting personal development and work-life balance. Joining NBSLisbon will bring you:Development of expertise in Nestlé's Shared Services BusinessImmersion in a culturally diverse teamLocal and International ExposureFlexible working environmentEngagement and wellbeing activitiesCompetitive salary and annual bonus according to your performanceMeal CardFlex Benefits – At NBS Lisbon you can chose what benefit is moresuitable to youMake part of the Nestlé Club and get discount in several partnersCompany laptop and other equipment according to professional needsMedical Support available at the OfficeE-learning courses and training program to get you where you aim to beCareer progression and possibilities for International Career#german_lisbon #french_lisbonOs candidatos interessados, em cumprimento do definido no Regulamento (UE)2016/679 (RGPD), são convidados a ler a política de privacidade emhttps://pt.Gigroup.Com.Parte da Gi Group Holding, a Gi Group reconhece e respeita a diversidadedas pessoas e acredita que proporcionar igualdade de oportunidades,através de processos justos com base na meritocracia e competênciaprofissional, valorizar a diversidade de semelhanças e diferenças quecriam a singularidade de cada pessoa e promover uma cultuTagged as: remote, remote job, virtual, Virtual Job,virtual position, Work at Home, work from homeWhen applying state you found this job on Pangian.com Remote Network.#J-18808-Ljbffr
