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Do you want to work with a company that believes in building brighter futures?
Are you Catalan native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment in the happy and historic city of Lisbon?
So we have the perfect opportunity for you! Our client is a global consulting leader helping clients around the world redefine the world of work, reshape retirement and investment outcomes, and unlock real health and well-being for their people.
As a customer service specialist in this project, your daily responsibilities will include:
Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.Customer relationship management and digitized processing of customer contacts, focused on health insurance.Answer inbound calls and written communication within guidelines/goals established by the client and contact center managementBe a first point of contact to handle and resolve cases from policyholders (under group and/or individual contracts) such as requests for information on contributions, reimbursements and calculations of complementary reimbursements to Social Security, upgrading and/or downgrading, affiliation or deletion of beneficiaries, rights and benefitsComplete daily tasks as allocated in an efficient and timely mannerMaintain accuracy and security of customer information on the databaseIdentify and escalate issues appropriatelyCompose thoughtful and accurate messages or customize prepared responses to customer emailsResearch information and solve problems using available resourcesMonitor and control numerous concurrent tasks in tandemProactively and independently work to meet targets and goalsTo succeed in the role, you will need to have:
Native or proficient level of Catalan (C2) (mandatory)Previous experience in customer services and/or banking/insurance is an asset.Pedagogy, active listening, personalized follow-up of insured files Ability to read, understand and explain guarantees Ability to calculate and/or explain reimbursement calculationsCustomer-oriented, willingness to provide personalized care Genuine, unfeigned empathy (human situations and tragic contexts to be taken into account) Ability to keep calm and clear-headed in critical situationsAbility to demonstrate confidence when imparting information or dealing with troubled callersPeople-oriented, value-added interpersonal skillsStrong analytical and empathic skills Logic and mathematical calculations (arithmetic/percentage) Experience with policy work, or help resource project managementLife experience to apply to managing situationsEarly adopter of technologyAbility to put callers at easeMakes the customers feel confident that their needs are being metDependable, reliable and able to perform duties with minimum supervisionAbility to interact positively with peers and supervisorsMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to Lisbon, Portugal (work on site - Sete Rios)Relocation packageCompetitive wagesPaid professional trainingPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
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