About the job The Cash Management Solutions Implementation Manager mission is to guarantee the delivery of Cash Management services to an assigned portfolio of clients, ensuring E2E accountability for advisory, implementation, maintenance and support while protecting the interests of the client and the bank.
Your Main Activities Are Be responsible for the setup of the Cash Management solutions of the assigned client portfolio, proactively proposing solutions and anticipating client needs.Complete all the project phases, from scoping of the Cash Management solution to the implementation of standard and complex solutions, maintenance and support.Maintain regular communication with clients to keep them advised of progress with service delivery and any other material issues arising.Ensure training of clients on the implemented solutions.Ensure clients' satisfaction during the whole implementation, post-implementation and maintenance processes.Follow-up incident resolution, analysis of client's feedback and actions to implement and ensure complaints are properly managed.Follow the internal control framework to ensure reliability and traceability of the work done.Report encountered issues and achievements to Management, and input the relevant items in the internal reporting tools.Profile and Skills to Success Bachelor's degree in Economics, Finance or Accounting.Up to 2 years of relevant experience in Banking and Financial Operations, Project Management and Consulting or Client Management.Fluent (C1-C2) level of English.Organisational skills.Client focused.Skills in Office pack (namely in Excel).Why joining BNP Paribas? Leading banking institution: BNP Paribas is the European Union's leading bank, and key player in international banking. It operates in 63 countries and has nearly 183,000 employees, including more than 146,000 in Europe.Our presence in Portugal: In Portugal since 1985, BNP Paribas today has more than 8,700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.International reach: Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success.Diversity and Inclusion commitment: BNP Paribas is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation.Commitment towards work/life balance: At BNP Paribas we care about our employees wellbeing and promote a culture of good integration between work and rest.Remote Working Conditions: At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration.Please note that only applications submitted in English will be considered.
In case you are selected for this role, further documentation will be requested to support your hiring process.
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