Position Snapshot
Location: Braga/Lisbon (Portugal)
Company: Nestlé Business Services Braga/Lisbon
Full-time/Hybrid mode
Fluent in German and English
About Us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement of processes with colleagues across the world.
We are looking for talents who are eager to learn, team players, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment. If this describes you, and you are looking to join a business where you can really add value, it's time to consider joining NBS!
Position Summary
For our NBS Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist - German Speaker. Reporting to Cash Collection Lead Specialist, this professional will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.
A day in the life of...
Manage customer/account queries to ensure sales ledger balances are clean on customer accounts;
Successful management of due and overdue balances on customer accounts, maximizing On Time Payment for all customers;
Notify markets of uncollectable debt risks & mitigate where possible;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer's accounts;
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DORs);
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of Collections processes;
Review and propose updates, through company, to the Standard Routines due to legal or process changes.
What Will Make You Successful
Degree in Business, Finance, Economics or similar;
Proficiency in German and English;
Strong computer skills, including Microsoft Office applications (Word, PowerPoint, Excel);
Strong problem solving and analytical skills;
High Customer Service skills;
Able to propose and implement improvements in procedures.
What We Offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:
Development of expertise in Nestlé's Shared Services Business;
Immersion in a culturally diverse team;
Local and International Exposure;
Flexible working environment;
Engagement and wellbeing activities;
Competitive salary and annual bonus according to your performance;
Meal Allowance Card;
Flex Benefits - At NBS you can choose what benefits are more suitable for you;
Be part of the Nestlé Club and get discounts with several partners;
Free coffee (and good coffee) at the office;
Company equipment according to professional needs;
Medical Support available at the Office (in Lisbon);
E-learning courses and training program to get you where you aim to be;
Career progression and possibilities for International Career.
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