Cash Collection Specialist - German SpeakerPosition Snapshot Location: Braga/Lisbon (Portugal)
Full-time/Hybrid mode
Fluent in English and German
About us Nestlé Business Services (NBS) is at the heart of the Nestlé Group.
We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide.
We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement processes.
Position Summary For our NBS Order to Cash (O2C) department, we are currently looking for a Cash Collection Specialist - German Speaker.
Reporting to Cash Collection Lead Specialist, this professional will be responsible for managing due and overdue balances on customer accounts and maximizing On Time Payment for all customers.
A day in the life of... Manage customer/account queries to ensure sales ledger balances are clean on customer accounts.Successful management of due and overdue balances on customer accounts, maximizing On Time Payment.Notify markets of uncollectable debt risks and mitigate where possible.Collection activities based on Market Collection Strategy.Respond to incoming collection concerns from customers and internal stakeholders.Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer accounts.Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DORs).Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors, and problem solving.Execute identified business and internal controls of Collections processes.Review and propose updates to the Standard Routines due to legal or process changes.What will make you successful Degree in Business, Finance, Economics or similar.Proficiency in German and English.Strong problem-solving and analytical skills.High Customer Service skills.Able to propose and implement improvements in procedures.What we offer Development of expertise in Nestlé's Shared Services Business.Immersion in a culturally diverse team.Local and International Exposure.Flexible working environment.Engagement and wellbeing activities.Competitive salary and annual bonus according to your performance.Flex Benefits - choose the benefits that are more suitable for you.Make part of the Nestlé Club and get discounts with several partners.Free coffee (and good coffee) at the office.Company equipment according to professional needs.Medical Support available at the Office (in Lisbon).E-learning courses and training program to get you where you aim to be.Career progression and possibilities for International Career.
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