Cash Collection Junior Specialist - French Speaker Position Snapshot
Location: Braga/Lisbon (Portugal)
Full-time/Hybrid mode
Fluent in English and French
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals, passionate about digital innovation and driving continuous improvement processes.
Position Summary
For our NBS Order to Cash (O2C) department, we are currently looking for a Cash Collection Junior Specialist - French Speaker. Reporting to Cash Collection Lead Specialist, this professional will manage due and overdue balances on customer accounts and maximize On Time Payment for all customers.
A day in the life of...
Manage customer/account queries to ensure sales ledger balances are clean.
Successfully manage due and overdue balances, maximizing On Time Payment.
Notify markets of uncollectable debt risks & mitigate where possible.
Conduct collection activities based on Market Collection Strategy.
Respond to incoming collection concerns from customers and internal stakeholders.
Focus on Customer Service, ensuring good communication levels to identify and resolve problems.
Analyse and check KPIs on quality of services provided and present during Daily Operational Reviews (DOR's).
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors, and problem solving.
Execute identified business and internal controls of Collections processes.
Review and propose updates to the Standard Routines due to legal or process changes.
What will make you successful
Degree in Business, Finance, Economics or similar.
Proficiency in English and French.
Strong problem-solving and analytical skills.
High Customer Service skills.
Able to propose and implement improvements in procedures.
What we offer
Here at NBS, we care about our Talents and continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining NBS will bring you:
Development of expertise in Nestlé's Shared Services Business.
Immersion in a culturally diverse team.
Local and International Exposure.
Flexible working environment.
Engagement and wellbeing activities.
Competitive salary and annual bonus according to your performance.
Flex Benefits - At NBS you can choose what benefits are more suitable for you.
Membership in the Nestlé Club for discounts with several partners.
Free coffee (and good coffee) at the office.
Company equipment according to professional needs.
Medical Support available at the Office (in Lisbon).
E-learning courses and training program to help you achieve your goals.
Career progression and possibilities for International Career.
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