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Job DescriptionWho we're looking for
We are seeking a hands-on campaign marketing specialist to join Zendesk's award-winning marketing team. This role involves crafting and implementing outbound programs to reach prospects and drive meetings, opportunities, and pipeline. The position collaborates closely with the Business Development team, as well as global cross-functional marketing and shared services teams.
The role requires experience in writing marketing email or content copy, or experience working in a sales development function. Additional language knowledge is a plus. If you are passionate about helping sales teams be successful through value-based messaging and content creation, we want to hear from you.
What you'll be doing Support business development and sales organization in content initiatives to build and update email copy and phone conversation scripts.Help manage an effective and transparent content library within Outreach.io.Partner with the Business Development team leads and managers to regularly report on and provide insights on content updates, rep engagement, and efficiency.With support from Sales Operations, maintain reporting and analytics dashboards to report on content programme performance, identify risks, and areas for improvement.Own and contribute to EMEA adaptation and execution of global prospecting programs and sales plays.What you bring to the role 2+ years experience in SaaS marketing role with at least 1 year in content creation, sales enablement, or a quota-carrying sales role.Proven success in crafting and implementing lead generation or sales strategies, based on email, phone and social media touchpoints.Understanding of B2B customer lifecycle and sales process, how to uncover new business opportunities to build demand and help expand existing business.Excellent written and strong verbal communication skills in English; additional European language knowledge is a plus.Analytical approach and strong project management skills.Experience building campaigns with Outreach.io and/or similar prospecting tools, or familiarity with Salesforce, Tableau, and Google Looker Studio is a plus.Outstanding project management and prioritization skills, handling multiple timelines with various collaborators.Customer-focused with enthusiasm and empathy to help businesses improve how they engage with their customers.Where We Work
Being digital first doesn't mean we're digital only. In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our Lisbon office on a weekly basis for part of the week. The specific in-office schedule is to be determined by the hiring manager.
About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to ****** with your specific accommodation request.
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