.Business Travel Consultant - Spanish - Remote Portugal - Future Opportunities Location: Remote (Portugal) Department: Travel Experience We hire throughout the year during specific periods, and currently, we have this vacancy open for future opportunities. This approach allows us to streamline the hiring process, enabling us to quickly contact everyone interested in working with us as soon as new vacancies arise. If you are excited about the possibility of working with Navan, please apply now, and we will be in touch as soon as new opportunities become available.* To be considered, candidates must live in Portugal **All applications must be submitted in English What You'll Do: Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email. Maintain extensive supplier, destination and system knowledge. Make quick and accurate analyses of customer needs, persona and level of urgency. Provide accurate information for hotel, flight, car and rail bookings, as required Support users with self-service of the Navan platform and app where possible. Respond to customers within SLA expectations and requirements. Follow company and customer travel and expense procedures and policies in addition to global compliance procedures. Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes. Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes. Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support. Adhere to attendance policy and complete all assigned training. Meet individual performance metrics in support of the organization and company business objectives. What We're Looking For: 3+ years of experience in TMC/BT Consultant Role covering all supplier products i.E air, rail and hotel 2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory. Fluency in English and Spanish is mandatory. IATA accreditation (WWAFT/WAII/BA2) Customer Service experience within a contact center or customer-facing role. Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce. Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible. An empathetic disposition with the ability to maintain a professional attitude at all times An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries. A skilled communicator with excellent verbal and written communication Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there
