Business Travel Consultant (English speaker) - Hybrid - Future OpportunitiesLocation: Lisbon, PTDepartment: Travel ExperienceAt Navan, our mission is to power in-person connections through relentless innovation. We help our travelers focus on being there, not getting there and our Travel Experience team is central to this mission!As a member of our quickly growing Travel Experience team, you will be responsible for directly supporting our users' travel needs. As owners of customer satisfaction, your role is to solve issues, communicate effectively, and collaborate with internal teams to remove any barriers for the traveller - all while providing a best-in-class customer experience.We hire throughout the year during specific periods, and currently, we have this vacancy open for future opportunities. This approach allows us to streamline the hiring process, enabling us to quickly contact everyone interested in working with us as soon as new vacancies arise. If you are excited about the possibility of working with Navan, please apply now, and we will be in touch as soon as new opportunities become available.* To be considered, candidates must live in Portugal**All applications must be submitted in EnglishWhat You'll Do:Assist our travellers with best-in-class travel support through multiple contact channels: chat, call and email.Maintain extensive supplier, destination and system knowledge.Make quick and accurate analyses of customer needs, persona and level of urgency.Provide accurate information for hotel, flight, car and rail bookings, as required.Support users with self-service of the Navan platform and app where possible.Respond to customers within SLA expectations and requirements.Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.Participate in team meetings to stay up to date with new product launches, supplier updates, and industry changes.Build upon your travel industry knowledge to continue to set the standard for best-in-class travel support.Adhere to attendance policy and complete all assigned training.Meet individual performance metrics in support of the organization and company business objectives.What We're Looking For:3+ years of experience in TMC/BT Consultant Role covering all supplier products i.e air, rail and hotel.2+ years of GDS experience (Sabre, Amadeus, Galileo) to intermediate level mandatory.Fluency in English is mandatory.IATA accreditation (WWAFT/WAII/BA2).Customer Service experience within a contact center or customer-facing role.Tech Savvy - not an expert but will be confident in Gmail, Zendesk, Slack and Salesforce.Reliable and flexible with an openness to working non-traditional shifts (early mornings, late evenings and weekends).Ability to multitask with a desire to resolve urgent matters as quickly and efficiently as possible.An empathetic disposition with the ability to maintain a professional attitude at all times.An independent thinker who can use available resources to troubleshoot issues and resolve customer inquiries.A skilled communicator with excellent verbal and written communication.Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there.At Navan, we're never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation. All voices are valued here and you'll have the resources, tools, and training you'll need to do the best work of your life.Navan provides a comprehensive benefits package tailored to support your well-being and financial security. Our offerings include generous medical plans, dental, and vision benefits with premiums covered by Navan, as well as various insurance options designed to cover each family's needs.Workplace PolicyNavan believes in the value of in-person connections, whether that is sitting down to have lunch with one another, taking a walking 1:1, or collaborating in a room together. The connections forged through face-to-face interactions improves company culture and drives business results. We operate on a hybrid working model, which we define as three days a week in-office.Navan is an equal opportunity employer. We make all employment decisions based solely on merit. We provide equal employment opportunity to all applicants and employees without discrimination on the bases of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We prohibit any such discrimination or harassment.
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