Business Support, Facilities SupportJLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers, and find a place where they belong.Job DescriptionManage the front office team providing first-line soft services to the site(s), including reception, mail operations, meeting & events, cleaning, waste & recycling, vending & food services.Monitor and maintain office equipment and supplies.Manage and maintain regular contact and meetings with relevant vendors - to report on issues, recommendations, and cost estimates.Weekly walk-round with the vendor cleaning manager ensuring cleaning quality standards are maintained.Manage Trouble Ticket (Remedy) requests (helpdesk) - interface with internal customers and action queries promptly in line with service level agreements.Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training.Travel/Visitors' support – interface with locally approved hotels – assist Client global travel & hotel managers in information gathering and communicating up-to-date information to staff.Assist in the organizing of internal and external Client events.Managing the quality of conferencing facilities.Manage food and kitchen facilities – provide direction to housekeepers.Raise purchase orders.Manage Wiki pages and other communication channels for the site(s).Deputise / provide cover for Building Operations Coordinator / Facilities Manager when appropriate.Responsible for all other duties and tasks as assigned.Every day is different, and in all these activities, we'd encourage you to show your ingenuity.To apply you need to have:Previous experience of working within a high-profile corporate environment.Previous reception or hospitality experience.Education: Diploma/degree level.Problem-solving skills.Good decision-making.Excellent written/verbal communications.Spreadsheet and word processing skills.Customer-focused.Good inter-personal skills.Assertive.Attention to detail.Location: On-site – Lisbon, PRTIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!
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