We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The Adoption Services Center (ASC) is a dynamic entity within SAP's Customer Services & Delivery Board Area. Your key mission as the CX Solution Value Adoption Advisor is to focus on value realization through adoption and consumption and work across the enterprise to drive intelligent, proactive, prescriptive, and scalable value in the way customers consume and adopt our solutions.
You are experienced with E2E business processes, capabilities, and best practices of the solution to discover and diagnose customers' adoption and consumption opportunities and provide actionable advice on leveraging SAP's solutions to drive better business value and outcomes.
Responsibilities:
Focus on identifying and improving under-adopted solutions, processes, and functions.
Ensure Adoption Plays are recommended and executed consistently and efficiently.
Collaborate with both CX and Regional Stakeholders to ensure alignment.
Identify, create, and deliver common patterns and needs to drive scale for outreach.
Drive continuous improvement and follow a consistent approach.
Engage with business stakeholders about their business goals and how they measure success to identify and advise/deliver on:
Business outcome improvements the customer can expect.
Industry best practices to map business requirements to E2E process, solution, and product.
Innovations and solution capabilities SAP can offer to accelerate business goals.
Simplifications and benefits from standard and seamless upgrades.
Change management and enablement needs.
Act as a trusted advisor to customers, partners, and colleagues across hierarchies and cultures.
Role Requirements:
University degree in computer science, comparable education or job experience.
Minimum 6+ years of professional work experience, including a proven track record.
Excellent understanding of the main mechanisms behind adoption & consumption and experience in this area.
Customer success mindset and strong customer focus.
Ability to communicate with business stakeholders about business goals, values, and outcomes on an equal footing.
Business process advisory and customer engagement experience (business capabilities and E2E processes).
Solid cross CX domain and solution expertise.
Proficiency in at least one CX Solution (more than one is preferred).
Ability to work with global customers across time zones.
Understanding of different SAP platforms and integration technologies.
Ability to grow and excel in a complex environment, multiplier mindset, eager to learn.
Results driven and focused on creating new efficient approaches.
Fluent in English (Spanish, German or Japanese is an asset).
Excellent communication/presentation skills (oral, written).
Exceptional interpersonal skills, emotional intelligence, team player, proactive networker.
This position is based in Portugal; however, we are open to candidates from other countries (the position will be relocated in this case, as no relocation budget is available).
We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 402533 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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