As a Business Process Engineer, you will leverage your expertise in process analysis, automation, and technology implementation to streamline client business operations, enhance efficiency, and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex business processes and have a knack for translating business needs into technological solutions, we want to hear from you.
Core Responsibilities
Conduct in-depth analysis of existing business processes and identify key pain points through stakeholder interviews
Orchestrate critical tasks across Business and Technology teams throughout project life cycles
Proactively manage issue escalation to leadership and relevant stakeholders
Oversee ongoing maintenance and enhancements for deployed solutions
Apply advanced critical thinking to optimise and automate complex, multi-touchpoint processes
Collaborate closely with Technology teams to design and implement high-quality, value-driven solutions
Execute comprehensive Quality Assurance testing prior to process deployment
Establish reporting and alerting requirements for process monitoring
Create, iterate, and maintain data retrieval reports
Leverage deep understanding of systems and software development lifecycles
Utilise automation tools and techniques for managing intricate workflows
Implement robust validation and error handling mechanisms to ensure data integrity
Develop and manage background execution scripts
Design adaptive, dynamic forms to handle complex data entry scenarios
Technical Requirements
Relevant tertiary qualification(s)
Proficiency in:
SQL
JavaScript (medium to advanced level)
HTML & CSS for designing forms (mid-level experience)
BPMN 2.0 for business process design and management
Git version control
GraphQL for data operations
Familiarity with process mining techniques and tools
Experience using business automation tools
Understanding of systems and software development lifecycles
Key Attributes
Exceptional analytical and problem-solving skills
Strong process modelling and documentation abilities
Capacity to translate complex business requirements into clear process models
Ability to identify process inefficiencies and propose innovative solutions
Strong communication and interpersonal abilities
Ability to work effectively in cross-functional teams
Attention to detail and commitment to quality
Adaptability and willingness to learn new technologies and methodologies
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