Salsify's vision is to help Brands win on the Digital Shelf. The digital shelf is a collection of diverse, rapidly evolving digital touch points where shoppers engage with brands and discover, research, and purchase products. Salsify helps customers to deliver the best Product Experiences everywhere, build flexibility and agility into their Go-to-Market processes, and incorporate the Digital Shelf into their in-store strategy. Salsify does this by enabling customers to unify the right people, the right process, and the right technology to drive a repeatable approach with optimum efficiency to achieve the maximum result. Salsify Product Experience Management (PXM) enables you to:
Centralize all product content, including inventory and pricing.Connect the right product experience to the right channel at the right time.Automate the process so teams complete work as efficiently as possible.About the Role As a Business Process Analyst (BPA) in our Core group, you will work closely with one of our Core teams, primarily to ensure the team meets Service Level Agreements (SLAs) for reactive, inbound issues. The Core Group is charged with ensuring the reliability of our foundational systems, which requires that the BPA develops a strong working knowledge of areas of the platform relevant to their team. Beyond that, as the BPA develops that knowledge, they should productively share that knowledge with the broader team -- providing guidance when internal resources have technical questions, driving updates to documentation to reduce inbound requests relating to lack of understanding, etc. A successful BPA will be committed to defined SLAs and success metrics, and -- with support -- use that context to inform prioritization of objectives, how to approach escalations or blockers, and communication with cross-functional partners. The BPA will build an effective working relationship with the Product Manager (PM) and Engineering team that they work with, adapting to the team's norms and ways of working while noting possible process inefficiencies and advocating for adjustment alongside the PM. The successful BPA will:
Have 2+ years of experience as an analyst or other, relevant working experience.Verbal and written English language proficiency.Assist Product Manager to perform discovery on specific business problems. Clarify the problem they're solving, and propose solutions informed by business needs and constraints.Recommend process improvements with Support and PM, manage the execution and optimization of processes while fully leveraging the available toolset.Build-out tracking mechanisms and reporting to provide leaders with insight into the performance of the team and their processes. Monitor this data to proactively identify opportunities for improvement.Demonstrate ability to meet appropriate deadlines with an understanding of the needs of their team and the business, more broadly.Communicate independently with their team, manager, and stakeholders verbally and in writing.Maintain a positive attitude and learn from mistakes.Proactively point out lack of alignment and seek opportunities to partner with their manager or PM to resolve.Make informed prioritization and time management decisions.Build strong technical and domain knowledge in the areas their team supports.Proactively and scalably share knowledge with cross-functional teams.What We Have for You:Competitive SalaryEquityUnlimited VacationMedical, Dental and Vision Insurance (Multicare)Life PlanMeal AllowanceReferral BonusesSalsify is committed to being an equal opportunity employer. We believe that diverse perspectives yield strong and happy teams. Our employees and customers win when we have a variety of opinions and experiences. If you have a disability, require religious accommodation or if there is anything we can do to make you more comfortable during our recruitment process, please let us know at ******.
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