Our Domains product team helps our customers establish a credible and professional online presence with a memorable web address. Whether a domain is connected to Squarespace services, parked, or pointed somewhere else, Squarespace Domains is the most advanced, easy-to-use registrar on the web. And we're growing the product into a more complete domain management experience every day.As a Domains Registrar Business Operations Manager, your main role is to streamline and improve the operational aspects of our domain registrar business. You'll be the go-to person who collaborates with various teams, including product managers and engineering teams, to ensure tasks are completed promptly, compliance standards are met, communication between TLD registries and our internal teams is smooth, and overall operations run efficiently.You will report to the Domain Product leader who is currently performing this role and have the option of working remote (within the U.S.) or on-site (hybrid) at our NYC headquarters.ResponsibilitiesIdentify finance-related work streams associated with our two registrarsOversee registrar expense managementManage top level domain (TLD) requirements, pricing and contractual changesManage TLD rebates, funding and InvoicesManage TLD registry key account access and credentialsLiaison between TLD registries and Internal teamsCollaborate with various teams, including product managers and engineering teams, to ensure tasks are completed promptly, compliance standards are met, and communication between TLD registries and our internal teams is effectiveMonitor abuse emails and work closely with product specialists and trust and safety to mitigate abuse-related issuesWorking in tandem with Squarespace Product Managers and external teams like Google Workspace email product teams, oversee tasks related to Google Workspace products like SKU updates, operations, and ensure smooth executionCollaborate with Registries and handle requests related to adding contacts, IP addresses, and fundingWork with third party partners and track workstreams.Qualifications7+ years of experience optimizing and streamlining operational processes, ideally within the web domains industryExperience in financial management, budgeting, and expense trackingStrong project management skills to track and manage workstreams with third-party partnersExperience negotiating and managing contracts with TLD registries or other third-party partnerA strong partner and collaborator with cross-functional teams, including product managers and engineering teamsBenefits & PerksA choice between medical plans with an option for 100% covered premiumsHealth Savings Account with Squarespace fundingFertility and adoption benefitsSupplemental Insurance plansHeadspace mindfulness app subscriptionRetirement benefits with employer matchFlexible paid time offUp to 20 weeks of paid family leaveEquity plan for all employees$100 per month remote StipendAccess to supplemental insurance plans for additional coverageEducation reimbursementEmployee donation match to community organizations6 Global Employee Resource Groups (ERGs)Cash Compensation Range: $135,500 – $239,200 USDThe base salary for this position will vary based on job-related criteria including relevant skills, experience, and location, among other factors. In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include on-target commissions or overtime pay), all Squarespace employees are eligible to receive equity in the company as part of their total compensation.About SquarespaceSquarespace (NYSE: SQSP) is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity, creating and managing social media presence with Bio Sites and Unfold, and hospitality business management via Tock. Our team of more than 1,700 is headquartered in bustling New York City, with offices in Chicago, Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit www.squarespace.com/about/careers.Our CommitmentToday, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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