Business Analyst (Salesforce)

About the job Business Analyst (Salesforce)WIRE IT is a global company specialized in IT services. We are supported by an experienced team that knows the IT market, allowing our customers to make the best decisions and accomplish their business goals.We are currently looking for a Business Analyst (with experience in SFDC Service Cloud) to join our team.Location: Porto, Hybrid.Required skills:Degree in Computer Engineering, or similar areas;Min. 5 years of experience as a Business Analyst;Solid experience with SFDC Service Cloud;Knowledge of Health Cloud;Experience in requirements gathering/user story creation;Experience developing support documentation (flows, mockups, and system/technical interface diagrams, etc.);Experience communicating effectively with business users;Experience developing test plans, test activities, lead UAT exercises and help execute test components;Experience in the development of reports/dashboards using SFDC report builder, Wave or other BI tools;Strong analytical and problem-solving skills;Proactive, dynamic, and self-motivated;Good priority management and organization skills;Results and detail-oriented person;Good sense of professional ethics and responsibility;Ability to work autonomously and as part of a team;Ability to adapt;Fluency in Portuguese (spoken and written).We offer:No-term full-time contract;Health Insurance;22 days of paid vacation;4 extra days annually (Carnival, Christmas Eve, New Year's Eve, Birthday);Meal Allowance on card (Coverflex);Referral Bonus;Special discounts and flex options;Training annual budget;A great team-oriented culture;Chance to become a part of a dynamically growing international company;Challenging projects giving the unique opportunity to grow and learn.
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