BUSINESS ANALYST - BEQOM (HYBRID)Portuguese company hires for remote/hybrid work.CANDIDATES MUST LIVE IN LISBON/PORTUGALFLUENT PORTUGUESE AND ENGLISH (C1)SEND CV IN ENGLISHDescriptionTechnology: Beqom (mandatory)Business Analyst to help with the deployment worldwide of Beqom.During The ProjectParticipate in implementation workshops with our entities and the solution provider.Gain in-depth solution and process knowledge during the project to support its successful implementation.Assist in managing design workshops and configuring our new solution, ensuring it aligns with our requirements.Contribute to the development of a comprehensive testing strategy and support data migration from the old system to the new solution.Monitor and support all project deliveries and entity deliveries, data conversion activities, and detailed design integration requirements.Prepare test cases, conduct System Integration Testing (SIT), and support User Acceptance Testing (UAT).Create how-to solution documentation to assist users.Coordinate and support entity Train The Trainer and UAT activities.Assist the Product Owner in delivering the roll-in kit for future migrations.Collaborate with the Product Owner to draft post-Go-live procedures and define the post-Go-live service catalog.Maintain project documentation according to our standard processes, including configuration workbooks, requirement traceability matrices, and project management plans.Work closely with the internal integration team to ensure business requirements meet expectations.Participate in data migration activities, testing, and Go-live preparations.Contribute to defining the standard catalog of services that will support core model enhancements and updates.Develop dashboards and reports to monitor project progress.Post Go-Live ResponsibilitiesTicket Management for HR Solutions BAU based on the catalog of services.Development and maintenance of requests. Each development request will go through the required quality process, and all related documents will be placed on the shared portal.Weekly meetings with our internal and external stakeholders to update them on progress.L1-Support will include the following tasks:Ticket Management for Entities BAU Projects, Internal BAU Project only.AXA GO Co-ordination on Production Instance through cornerstone tool.Product support Co-ordination on Production Instances through product support tools.Weekly & Monthly Dashboards of BAU Reporting (Weekly Dashboard & Monthly Steering committee report only).Attend Weekly & Monthly Steering committee meetings of BAU (Backlog, Extended Services, etc.).Security review of User access (twice a year only, managed by ticket raised by Security Manager).L2-Support will include the following tasks:Incident Management: analyze, solve (debug and/or data patch).Provide the solution as per entities request.InternalReferential Management: analyze, configure set-up and transversal data. Provide the solution, as per Entity's Request. Any mass changes (for e.g., many department realignments, Absence setup changes) will be treated as "Change Request".Change request/Enhancement Request: Assign to NSR Team.Grants and Role Management: Manage User Access, perform security review.Information Request: Analyze and Provide required information. Provide a solution, Guide entities to perform actions by themselves. (Cost estimation out of scope).Problem Management: provide primary analysis. Submit to AXA GO Problem Management.L3-Support will include the following tasks:Analysis and correction or workaround, when possible, on complex issues that cannot be resolved by Level 1 and 2.Support to Level 1 and 2 teams to manage complex issues or requests from entities. Create a process to avoid problems when incidents are recurrent. Send the process to Level 1 and 2 teams after validation.On top of the tickets raised by entities, the activity will mainly consist of producing patches and improvements identified during the campaign assessment and performing evolutionary maintenance (analysis of new releases, activation of new features, etc.).Creation of Service Requests (SR) or Case on the product support when the problem is an "editor" bug. Production the evolution of the activity and the update backlog.Produce indicators and dashboard for monitoring tickets created and processed during the monthly BAU review.
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