.BUSINESS ANALYST AND SERVICE SUPPORT ANALYST (HYBRID)Portuguese company hires for remote/hybrid work.CANDIDATES MUST LIVE IN LISBON/PORTUGALFLUENT PORTUGUESE AND ENGLISH (C1)SEND CV IN ENGLISHDescriptionContext:As a Business Analyst and Service Support Analyst, you will hold a pivotal position in the project. Your role encompasses active participation during the project's implementation phase and taking responsibility for Level 1, Level 2, and Level 3 support for post-Go-live. Reporting to the Product Owner, you will take on diverse responsibilities.Job DescriptionDuring the project:Participate in implementation workshops with our entities and the solution provider.Gain in-depth solution and process knowledge during the project to support its successful implementation.Assist in managing design workshops and configuring our new solution, ensuring it aligns with our requirements.Contribute to the development of a comprehensive testing strategy and support data migration from the old system to the new solution.Monitor and support all project deliveries and entity deliveries, data conversion activities, and detailed design integration requirements.Prepare test cases, conduct System Integration Testing (SIT), and support User Acceptance Testing (UAT).Create how-to solution documentation to assist users.Coordinate and support entity Train The Trainer and UAT activities.Assist the Product Owner in delivering the roll-in kit for future migrations.Collaborate with the Product Owner to draft post-Go-live procedures and define the post-Go-live service catalog.Maintain project documentation according to our standard processes, including configuration workbooks, requirement traceability matrices, and project management plans.Work closely with the internal integration team to ensure business requirements meet expectations.Participate in data migration activities, testing, and Go-live preparations.Contribute to defining the standard catalog of services that will support core model enhancements and updates.Develop dashboards and reports to monitor project progress.Post Go-Live ResponsibilitiesTicket Management for HR Solutions BAU based on the catalog of services.Development and maintenance of requests. Each development request will go through the required quality process, and all related documents will be placed on the shared portal.Weekly meetings with our internal and external stakeholders to update them on progress.L1-Support will include the following tasks:Ticket Management for Entities BAU Projects, Internal BAU Project only.Co-ordination on Production Instance through cornerstone tool.Product support Co-ordination on Production Instances through product support tools.Weekly & Monthly Dashboards of BAU Reporting (Weekly Dashboard & Monthly Steering committee report only)Attend Weekly & Monthly Steering committee meetings of BAU (Backlog, Extended Services, etc
