Job Description: French-Speaking Customer Service Advisor (Remote) Position: French-Speaking Customer Service Advisor
Location: Remote (Portugal)
Industry: Web Services
Language Requirements: Fluent French + B2 English
Prior Experience: Preferred but not required
Salary & Benefits: Competitive salary, career growth opportunities, and more.
Job Overview:
We are seeking a French-Speaking Customer Service Advisor to join our team remotely.
This role involves providing high-quality support to French-speaking customers, addressing their inquiries, and resolving issues related to our web services.
While prior customer service experience is preferred, we offer full training to the right candidate.
Key Responsibilities:
Customer Support: Provide exceptional customer service to French-speaking clients via phone, email, and live chat.Problem Resolution: Address customer issues efficiently and with a customer-first approach.Product Knowledge: Stay informed on company products and services to provide accurate information and troubleshooting support.Order Assistance: Help customers with placing, updating, and tracking orders.Technical Support: Assist customers with basic technical queries (training will be provided).Collaboration: Work with internal teams to resolve more complex issues and improve the overall customer experience.Customer Feedback: Collect feedback and share it with the team to help enhance services and products.Work Schedule:
Monday to Friday: 09:00 AM to 09:30 PM (Rotational shifts)Saturday: 09:00 AM to 08:00 PM (Rotational shifts)Sunday: 10:00 AM to 07:00 PMDays Off: 2 rotational days per weekRelocation:
No relocation support is provided.
Candidates should be based in Portugal or willing to relocate at their own expense.Salary Conditions:
Meal Allowance: 7.23€ per working day.Transport Allowance: Not provided.Documents Accepted:
EU IDResidence CardManifestação de InteresseVisas (under consultation)Benefits:
Health Insurance: Available from Day 1 (employee contribution required) and free after 6 months of employment.Meal Allowance: 7.23€ net per working day.Career Development: Opportunities for career advancement within the company.Work-Life Balance: Enjoy the flexibility of remote work with a dynamic team.How to Apply:
If you are fluent in French and English, and ready to be part of a fast-growing team, we would love to hear from you!
Please submit your resume and cover letter outlining your qualifications and why you are a great fit for this role.
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