About us Ruby Labs is a leading tech company that creates and operates innovative consumer products. We offer a diverse range of opportunities across the health, education, and entertainment industries. Our innovative teams are driving the future of consumer-led products, and we're always looking for passionate individuals to join us. Learn more about our story at: https://rubylabs.com/about-us/
About the role As a Billing Operations Specialist at our company, you will play a crucial role in managing and optimizing our billing operations, focusing on merchant account maintenance, dispute management, and market research. You will be responsible for ensuring smooth day-to-day operations, minimizing financial risks, and making sure all our accounts are in good standing.
This role offers an excellent opportunity for someone who is detail-oriented, enjoys problem-solving, and has a keen interest in the payments industry. The successful candidate will play a vital role in maintaining the financial health of our company and ensuring a smooth payment experience for our customers.
Key Responsibilities Perform daily checks of all merchant accounts, especially PayPal, to monitor account activity, notifications, and status.
Update and report on merchant account statuses to relevant teams.
Process dispute alerts promptly to prevent chargebacks by initiating refunds and canceling user subscriptions when necessary.
Ensure all disputes are submitted correctly and on time, adhering to PSP deadlines and company guidelines.
Review and update dispute evidence templates to ensure accuracy and effectiveness.
Provide guidance to the team on the latest changes in dispute management processes.
Monitor and report on dispute trends and potential issues to the team.
Assist with manual dispute submissions and prioritize cases.
Escalate critical issues or urgent requirements from PSPs to appropriate team members.
Conduct ad hoc market research to stay informed about how other companies manage payments.
Monitor and report on the latest trends in the payments industry.
Qualifications Knowledge of dispute management processes and chargeback prevention strategies.
Familiarity with major payment service providers, especially PayPal.
Experience in payments, billing operations, or financial services preferred.
Strong problem-solving skills and a proactive approach to identifying and resolving issues.
Strong attention to detail and ability to manage multiple tasks simultaneously.
Excellent communication skills, both written and verbal.
Ability to work independently and as part of a team.
Nice to have Experience working with multiple payment gateways and processors.
Experience in customer service or dispute resolution.
Location Ruby Labs operates within the CET (Central European Time) time zone. Applicants from any country are welcome to apply for the position as long as they are located within approximately ± 4 hours of CET. This ensures optimal collaboration and communication during working hours.
Benefits Discover the perks of being part of our vibrant team! We offer:
Remote Work Environment : Embrace the freedom to work from anywhere, anytime, promoting a healthy work-life balance.
Unlimited PTO : Enjoy unlimited paid time off to recharge and prioritize your well-being, without counting days.
Paid National Holidays : Celebrate and relax on national holidays with paid time off to unwind and recharge.
Company-provided MacBook : Experience seamless productivity with top-notch Apple MacBooks provided to all employees who need them.
Flexible Independent Contractor Agreement : Unlock the benefits of flexibility, autonomy, and entrepreneurial opportunities. Benefit from tax advantages, networking opportunities, reduced employment obligations, and the freedom to work from anywhere. Read more about it here: https://wiki.rubylabs.com/s/b11227c3-fa74-4c39-bd1d-3e59056a2cf4
Interview Process After submitting your application, we conduct a thorough review which typically takes 3 to 5 days, but may occasionally take longer due to the volume of applications received. If we see a potential fit, we proceed with the following steps:
Recruiter Screening (30 minutes)
Take-home Assignment
Logical Thinking Assessment (40 minutes)
Hiring Manager Interview (45 minutes)
Final Interview (30 minutes)
Life at Ruby Labs At Ruby Labs, we are more than a team; we're a community united in pushing the boundaries of technology and innovation. Our combined passion fuels our ambition for excellence, driving impact that resonates around the globe.
We are an equal opportunity employer and celebrate diversity, recognizing that a diversity of thought and backgrounds builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate based on race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Join us and be part of a company that is crafting the future of technology across multiple industries.
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