Purpose of Position
Take responsibility for the Billing function of assigned Owner accounts; producing Owner invoices and providing an exceptional standard of customer service to internal departments; liaising directly with Owners from incoming queries and proactively provide outgoing information to Owners and their representatives, ensuring the smooth running of the monthly billing process and minimising Owner queries.
Tasks and Responsibilities
Create complex multi-currency monthly invoices (and pre-flight quotations) using a web-based billing system ensuring that all group revenue is billed to Owners accurately and on a timely basis;
Ensure that all incoming Owner queries are handled within a strict deadline of 24 hours to provide exceptional customer service;
Be fully knowledgeable on all aspects of the NetJets program and to act as first point of contact for any program queries from the Owners, Prospects, Sales Team, Owner Services and Contracts departments;
Build and maintain Owner relationships to facilitate exceptional customer service and query resolution;
Arrange and attend meetings with Owners, to resolve issues, identify needs & build relationships;
Provide the sales team with analysis on flight usage and billing data to assist them with the sales process for existing Owners;
Assist in Owner and Sales team meetings to improve communication and resolve any issues in a timely manner.
Assist with the Sales Teams, Owner Services, Credit Control and Contracts department to tackle any outstanding Owner billing issues
Provide timely reports and statements on billing so that the management team are well informed on any billing or Owner issues;
Assist the Department Leaders in the completion of departmental requirements of Month-end closing of billing group information.
Education
Bachelor's in Accounting or Finance
Certifications and Licenses
Years of Experience
2-4 years of experience
Core Competencies
Strives for Positive Results
Curiosity
Collaboration
Adaptability
Service-Oriented
Knowledge, Skills, Abilities and Other (KSAOs)
University Degree in Finance / Accounting or similar;
Preferred 2 years' experience in billing or finance position;
Excellent numerical skills;
Experience in dealing with demanding clients, high level of customer service;
Fluency in Business English (written and spoken) and ability to communicate in additional languages including French, Italian, Russian or German are beneficial but not prerequisite
High Proficiency in MS Office.
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