.Role Overview:As a Customer Support Advisor for our premier beauty and cosmetics retailer, you will play a crucial role as the first point of contact for our customers. You will serve as a brand ambassador, providing exceptional service to enhance customer satisfaction and loyalty. Your responsibilities will include supporting the after-sales process, managing online orders and refunds, handling customer inquiries, and resolving complaints promptly and effectively.Salary Package:Monthly Base Salary: 855 EUrgross,Annual Base Salary: 11,970 EURMeal Allowance: 7.23 EUR per day (1,908.72 EUR per annum, net)Transport Allowance: 20 EUR per month (240EUR per annum)Performance Bonus: Up to 100 EUR per month (1,200 EUR per annum)Health Insurance: Provided from day 1 (free after 6 months)Possible Gross Annual Income: Up to 15,318.72 EUR (including base salary, meal allowance, transport allowance, and performance bonus)Schedule:Monday to Saturday (including bank holidays): 08:00 AM 07:00 PMSaturday and Sunday: 08:00 to 17:00Days Off: 2 days rotationalResponsibilities:Customer Interaction: Serve as the primary contact for customer inquiries via phone, email, and chat, ensuring prompt and professional responses.Order Management: Assist customers with online orders, payment issues, tracking shipments, and processing returns and refunds.Complaint Resolution: Address customer complaints and escalate issues as necessary to ensure timely resolution and customer satisfaction.Product Knowledge: Maintain a comprehensive understanding of our beauty products and services to provide accurate information and promote suggestive selling and cross-selling opportunities.Documentation: Maintain detailed records of customer interactions and transactions using our CRM system.Team Collaboration: Collaborate with other departments to resolve complex customer issues and improve overall customer experience.Continuous Improvement: Proactively identify opportunities for process improvements to optimize efficiency and customer service delivery.Requirements:Previous experience in customer service or support, preferably in retail or e-commerce environments.Excellent communication skills in French both verbal and written.Strong problem-solving abilities and a customer-focused mindset.Ability to work effectively in a fast-paced and dynamic environment.Detail-oriented with good organizational skills.Flexibility to work rotational shifts, including weekends and holidays.Benefits:Comprehensive training program to equip you with product knowledge and customer service skills.Opportunities for career growth within a leading beauty and cosmetics retailer.Health insurance provided from day 1 (free after 6 months).Competitive salary package with performance bonuses and allowances.Vibrant and inclusive work environment with a diverse team of passionate individuals.Join our team and become part of a dynamic company that values customer satisfaction and employee development
