Beauty Advisor With Greek - Porto

col-wideJob Description:

Job Description
Your job:

• Customer contact via live chat, phone, E-mails, webforms or Social;

• Management of consumer requests relating to Information and complaints;

• Providing excellent solutions, and service;

• Providing product and beauty advice in a professional, precise and timely manner;

• ECOM advice (questions related to returns, deliveries or refunds);

• Care advice (questions related to products, product alternatives or product specifics).

What we are looking for:

Must have

• Excellent communication skills, empathy & high focus on customer satisfaction;

• Customer orientation, problem solving skills, teamwork;

• Native language skills in German;

• English knowledge at least B2 (written, spoken and read);

• Good IT skills - required competence and speed in the use of tools to report interactions;

• Availability to work on shifts.

Nice to have

• Prior experience in Cosmetics and Luxury sector is preferential;

• Knowledge and experience with digital and social media;

• Previous experience in Customer Service.

What you will gain:

Full time contract signed;

1259€ gross salary;

Health Insurance;

12 months contract;

Stable work and career progression;

Investment in training and personal development.

Requirements
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