Beauty Advisor With Greek - Porto

Your job: • Customer contact via live chat, phone, E-mails, webforms or Social; • Management of consumer requests relating to Information and complaints; • Providing excellent solutions, and service; • Providing product and beauty advice in a professional, precise and timely manner; • ECOM advice (questions related to returns, deliveries or refunds); • Care advice (questions related to products, product alternatives or product specifics).
What we are looking for: Must have • Excellent communication skills, empathy & high focus on customer satisfaction; • Customer orientation, problem solving skills, teamwork; • Native language skills in German; • English knowledge at least B2 (written, spoken and read); • Good IT skills - required competence and speed in the use of tools to report interactions; • Availability to work on shifts.
Nice to have • Prior experience in Cosmetics and Luxury sector is preferential; • Knowledge and experience with digital and social media; • Previous experience in Customer Service.
What you will gain: Full time contract signed; 1259€ gross salary; Health Insurance; 12 months contract; Stable work and career progression; Investment in training and personal development.