Beauty Advisor - German Speaker In Porto (Portugal)

What you'll do • Manage customer requests relating to Information and Complaints; • Create opportunities to impress and engage with the customers; • Maintain different channels active (live chat, phone, email, webforms, Social 1:1); • Provide excellent solution and service; • Provide product and beauty advice in a professional, precise and timely manner.
What you'll need • Native level of written and verbal communication skills in German; • Good knowledge of English (B2 level) is required; • Customer orientation, problem solving skills and teamwork; • Good IT skills; • Availability to work on shifts; • Previous experience in Customer Service; • Excellent communication skills, empathy and high focus on customer satisfaction; • Prior knowledge in Cosmetics and Luxury sector; • Knowledge and experience with digital and social media.
Benefits • Excellent work opportunity in a dynamic leading multinational company; • Stable work and career progression; • Health Insurance since day one in the company; • Excellent work environment, great colleagues and social arrangements; • Accommodation in a room of a Teleperformance owned apartment; •  Initial flight expenses refund; •  Free annual flight to the homeland; •  Free Portuguese language courses, water sports, soft trekking and much more.