Beauty Advisor - German Speaker In Porto (Portugal)

What you'll do
• Manage customer requests relating to Information and Complaints;• Create opportunities to impress and engage with the customers;• Maintain different channels active (live chat, phone, email, webforms, Social 1:1);• Provide excellent solution and service;• Provide product and beauty advice in a professional, precise and timely manner.
What you'll need
• Native level of written and verbal communication skills in German;• Good knowledge of English (B2 level) is required;• Customer orientation, problem solving skills and teamwork;• Good IT skills;• Availability to work on shifts;• Previous experience in Customer Service;• Excellent communication skills, empathy and high focus on customer satisfaction;• Prior knowledge in Cosmetics and Luxury sector;• Knowledge and experience with digital and social media.
Benefits
• Excellent work opportunity in a dynamic leading multinational company;• Stable work and career progression;• Health Insurance since day one in the company;• Excellent work environment, great colleagues and social arrangements;• Accommodation in a room of a Teleperformance owned apartment;• Initial flight expenses refund;• Free annual flight to the homeland;• Free Portuguese language courses, water sports, soft trekking and much more.
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