Beauty Advisor - German Speaker In Porto (Portugal)

What you'll do

• Manage customer requests relating to Information and Complaints;
• Create opportunities to impress and engage with the customers;
• Maintain different channels active (live chat, phone, email, webforms, Social 1:1);
• Provide excellent solution and service;
• Provide product and beauty advice in a professional, precise and timely manner.

What you'll need

• Native level of written and verbal communication skills in German;
• Good knowledge of English (B2 level) is required;
• Customer orientation, problem solving skills and teamwork;
• Good IT skills;
• Availability to work on shifts;
• Previous experience in Customer Service;
• Excellent communication skills, empathy and high focus on customer satisfaction;
• Prior knowledge in Cosmetics and Luxury sector;
• Knowledge and experience with digital and social media.

Benefits

• Excellent work opportunity in a dynamic leading multinational company;
• Stable work and career progression;
• Health Insurance since day one in the company;
• Excellent work environment, great colleagues and social arrangements;
• Accommodation in a room of a Teleperformance owned apartment;
• Initial flight expenses refund;
• Free annual flight to the homeland;
• Free Portuguese language courses, water sports, soft trekking and much more.

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