Beauty Advisor - German Speaker In Porto (Portugal)

What you'll do
Manage customer requests relating to Information and Complaints;
Create opportunities to impress and engage with the customers;
Maintain different channels active (live chat, phone, email, webforms, Social 1:1);
Provide excellent solution and service;
Provide product and beauty advice in a professional, precise and timely manner.
What you'll need
Native level of written and verbal communication skills in German;
Good knowledge of English (B2 level) is required;
Customer orientation, problem solving skills and teamwork;
Good IT skills;
Availability to work on shifts;
Previous experience in Customer Service;
Excellent communication skills, empathy and high focus on customer satisfaction;
Prior knowledge in Cosmetics and Luxury sector;
Knowledge and experience with digital and social media.
Benefits
Excellent work opportunity in a dynamic leading multinational company;
Stable work and career progression;
Health Insurance since day one in the company;
Excellent work environment, great colleagues and social arrangements;
Accommodation in a room of a Teleperformance owned apartment;
Initial flight expenses refund;
Free annual flight to the homeland;
Free Portuguese language courses, water sports, soft trekking and much more.

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