Job Description - Banqueting Manager (HOT0ALJ4)
Job Description
Job Number: Banqueting Manager ( Job Number: HOT0ALJ4 ) Work Locations Work Locations : Boeira Garden Hotel Porto, Curio Collection by Hilton R. Teixeira Lopes 114 Vila Nova de Gaia 4430-999 A Banqueting Manager is responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience while optimising sales, evaluating performance, and ensuring staffing levels meet demand.
What will I be doing? As a Banqueting Manager, you are responsible for managing all banquets and events in the hotel to deliver an excellent Guest and Member experience. A Banqueting Manager will also be required to optimise sales and ensure staffing levels meet demand. Specifically, you will be responsible for performing the following tasks to the highest standards:
Manage all Banquets/Events Maintain exceptional levels of customer service Evaluate guest satisfaction levels with a focus on continuous improvement Propose ideas to build the range and quality of Conference and Banqueting operations Optimise sales and contain costs, identifying any areas for action Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure training is carried out on an ongoing basis Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures Recruit, manage, train and develop the Banquet team Comply with hotel security, fire regulations and all health and safety legislation What are we looking for? A Banqueting Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong knowledge of hotel/leisure/service sector Record of success in Conference and Banqueting operations, specifically the ability to deliver profit, control costs, and build customer loyalty Exceptional communication skills Exceptional leadership skills to create a winning team Be an organized, ethical, rigorous, dynamic, proactive, ethical and responsible professional Fluent in Portuguese and English Conference and Banqueting Operations experience in a managerial position in hotel/Events Centre It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree or diploma in Hotel Management or equivalent Passion for delivering exceptional levels of guest service What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
