.Created in Lyon in 2016 by French entrepreneurs, Agicap is one of the fastest scale-ups in Europe, with over 7000 customers and revenue growth above 100% YoY for the past 3 years. GP Bullhound has ranked us as the next most likely unicorn in Europe. Agicap allows CEOs and Finance teams of SMBs and Mid-Market companies to efficiently manage and forecast their cash flow, pay their suppliers and get paid. Cash is King, and Agicap fundamentally reshapes the way companies manage one of their greatest pain points. Our ambition is to become the global financial management solution for SMEs and Mid-Market companies worldwide. To help us get there we have raised 3 rounds of fundings so far, totalling $121 million, with prestigious VC funds including Greenoaks, Partech and BlackFin. These additional resources further fuel our product innovation, allowing us to grow significantly the team by welcoming new talents and accelerating our international expansion across Europe. We are now over 500 people. We believe our success comes from our highly passionate and dedicated teams, committed to building a company where people can grow and build their careers. We are constantly looking for great talents, aiming for excellence and ready to join our ambitious adventure! Headcount Growth : July 2019 : 10 July 2020 : 50 July 2021 : 200 July 2023 : +500 Your missions : Become the Agicap expert and referent on a strategic topic: bank connectivity. Provide the best connectivity method to our customers and qualitative support to all Agicap collaborators and clients as well as investigating with banks directly to improve our knowledge. Understand, qualify, prioritize and manage CS and AE support demands; following up and ensuring all issues find a solution with the right level of support. Call the clients and banks to investigate and solve issues, reduce friction, and avoid churns when needed. Structure and organize training sessions for the relevant teams at Agicap according to their constraints and needs to make them more autonomous. Measure your results and identify possible improvements on both processes and product; ensure frequent reporting to stakeholders and be a consultant for the product team within your scope for new developments. Be the clients' and CSs' voice to the product team regarding bank synchronization, acting as a key actor in the improvement and adaptability of our solution. In the meantime, be the product team's voice to the CS to train them and inform them on new features, best practices, and roadmaps. Develop, enrich, and communicate on the documentation to make the team more autonomous, including the update of all our backoffice tools, a strategic part of our countries' developments and monitoring. Be the referent for our bank aggregator partners to discuss, solve issues and make them prioritize our subjects