.Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Support. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data. Your responsibilities and impact working as a a Back Office Support for Video Gaming Brand will be: Managing administrative and organizational activities to support the smooth functioning of the core business Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues Dive into escalated cases, gathering relevant information from multiple sources, analyzing data and seeking for the root causes to determine appropriate solutions and communicating with customers via phone, email, chat to understand their concerns, provide updates on the status of their cases and deliver resolutions in a timely and professional manner Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements and regulatory requirements Skills, qualifications and interests you need to succeed in this role: A native level of Dutch and an excellent level of English Being able to deliver deep analysis on customer data Working independently and under minimal supervision Paying great attention to detail and working accurately Having analytical and problem-solving skills Being an attentive listener, comfortable and skillful at communicating with people Being energetic, innovative and working proactively at a fast pace Excitement about intercultural communication and the expatriate lifestyle Living in or willing to relocate to Portugal for an international career and life experience Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country What's in it for you? Type of contract: Unfixed term contract, 30 days probation period Office-based job Full-time (40h/week) Monday –Friday: 09:00-19:00 (GMT) Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchers Health insurance after 6 months Paid professional training Fun and engaging company-wide initiatives For international candidates: Relocation package with help in accommodation of first months and flight imbursement Accommodation support customized to your needs and your budget which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation Your Future Company: Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be member of a team behind the best experiences for +750 of the world's leading and digital-first brands. The innovative solutions, technology and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter